Please Hold on the Line...

Confessions: Why You Can't Cancel Your Account, An Insider's Perspective - Consumerist: "Corporations are ultimately responsible for creating and supporting ruthless retention practices, though that doesn't absolve CSRs who lie about canceling accounts just to get customers off the phone.

Canceling an account is a battle of wills. Corporations are determined to keep your money; CSRs are determined to keep their job. Don't be a pushover. If one call doesn't work, call back. Keep calling until your account is cancelled; and then, call once more to verify."