Friday, October 31, 2008


David sends this to Comcast:

The cable guide shows SpikeTV latenight as "shop at home" when in fact it isn''t that but two star trek shows and seven days. Can''t set the DVR for that though. Would be nice if the guide actually showed what was on.
Comcast sends this to David:
I understand that you are currently having issues with your Guide on your cable box. I apologize for any inconvenience that this may have caused you.
If you have not tried to reset your cable converter please do so at this time to see if this will assist in resolving your issue. To reset your cable converter, turn the cable box off then unplug the converter from the electrical outlet. Let sit for 10 seconds, then plug it back in.
A more direct example of their total disregard for customer satisfaction I cannot think of. Dorks.

1 comment:

Customer.Connect.Melissa said...

Hello David,

I apologize for any frustrations we caused. Please let me know if you are still experiencing problems with your guide channel. I'd be happy to assist in getting this matter resolved. Please email us at

Melissa Mendoza
Comcast Customer Connect
National Customer Operations