The Long Way Around

System: Welcome David ...
System: Connecting to server. Please wait...
System: Connected to wnaad02o.ops.aol.com
System: http://free.aol.com/tryaolfree/index3.adp?promo=808528&service=asm
System: AOLTechZJN has joined this session!
System: Connected with AOLTechZJN:
You: hi
System: Hello, David. Welcome to Live Technical Support. My name is Jessica.
System: David stated the question or problem as: I can't get to the s/n manager.
System: Are you signed on with the same computer that you need assistance with?
You: yes
You: I am trying to delete one of my screen names
AOLTechZJN: I understand how something like this can really try your patience. I am going to do my best to make sure you receive all the help you need.
You: every time I try I get a blank web page
You: You can get FREE help online, 24 hours a day, 7 days a week at AOL Keyword: Help
You: and when I click help
You: I get the same page
You: hello?
AOLTechZJN: Thank you for waiting. I appreciate your patience.
AOLTechZJN: I understand the Account Security Question (ASQ) does not appear correctly when you access AOL Keyword: NAMES to create/delete screen names. Do I have it correct?
You: no
You: I didn't say anything about that
You: using keyword NAMES
You: in the WAOL app
You: loads me a web page
You: that says this:
You: You can get FREE help online, 24 hours a day, 7 days a week at AOL Keyword: Help
AOLTechZJN: What I mean is when you go to your Names you are getting blank page on ASQ.
You: and if I click help
You: it loads the same page
You: recursively
You: forever
You: until my fingers bleed
You: or the world ends
You: whichever comes first
AOLTechZJN: Are you getting g the ASQ or the Account Security Question page blank?
You: I am not getting any page
You: all roads to help lead to that same page
You: You can get FREE help online, 24 hours a day, 7 days a week at AOL Keyword: Help
You: You can get FREE help online, 24 hours a day, 7 days a week at AOL Keyword: Help
You: You can get FREE help online, 24 hours a day, 7 days a week at AOL Keyword: Help
You: kind of ironic actually
AOLTechZJN: Do you still have that notice?
You: I closed the app
You: but I can get it back
You: yes
AOLTechZJN: Yes please do it for me.
You: I still have the notice
AOLTechZJN: I would like you to send me a picture of your screen, so I can see what you see. Display the screen that shows the issue then press the PRINT SCREEN key on your keyboard (near the F12 key). This copies the screen even though you won't see anything happen.
AOLTechZJN: On the AOL® toolbar, click the WRITE icon. Right-click the message text box, then click PASTE. This displays the screen shot. Right-click the screen shot, click RESIZE PICTURE, then click FULL SIZE. In the SEND TO: box, type AOLTechZJN, then click SEND NOW.
You: done
AOLTechZJN: Thank you. Please hold while I read the e-mail you sent.
AOLTechZJN: Thank you for waiting. I appreciate your patience.
AOLTechZJN: Are you trying to access AOL Keyword NAMES? when you get that page ?
You: names
You: yes
You: help
You: yes
You: screennames
You: yes
You: selecting sceennames from the help index
You: yes
AOLTechZJN: That's it.
You: selecting help from that page
You: yes
AOLTechZJN: That's what I mean in the first part of our conversation.
AOLTechZJN: The page you are getting is the ASQ page.
AOLTechZJN: That appears to be blank and unable to access your screen names.]
AOLTechZJN: I apologize you are affected with this issue.
AOLTechZJN: It appears to be a system problem on the AOL server due to maintenance. I would like to thank you for bringing up this issue to our attention. Please be assured that there is no problem on your computer or your AOL account. This is being fixed on our end.
AOLTechZJN: However, there is a temporary workaround you can try, that will enable you to access the ASQ area at this time.
AOLTechZJN: You: can access AOL Keyword: NAMES using Internet Explorer.
AOLTechZJN: You'll need to minimize AOL to double-click the Internet Explorer icon on the desktop. This will start Internet Explorer, which will automatically attempt to display the default home page. When it opens, maximize AOL and let me know.
You: I am chatting with you through firefox
You: trying to get to you in waol got me
You: You can get FREE help online, 24 hours a day, 7 days a week at AOL Keyword: Help
You: I have another tab open
AOLTechZJN: Yes and please use Internet Explorer for the mean time to access your screen names.
You: ok
AOLTechZJN: On the Internet Explorer window, type https://names.aol.com/names.adp and click GO. Please tell me if that works.
You: It did, and in Firefox
You: thanks